About the job
Create unforgettable first impressions and experiences for our guests at Hotel Texel. As a Front Office Intern, you'll work alongside your colleagues to manage the hotel's Front Office. Together, you will address all guest inquiries and requests that come your way. You will be the first point of contact for our guests, delighting them with your radiant smile. Whether it’s checking guests in and out or answering questions from visitors in the lobby, you will make time for everyone. You see the variety in your daily tasks as a positive challenge that energizes you throughout your workday.
As a family business, Van der Valk stands for friendly service with a pleasantly surprising touch. In the Front Office, you contribute to this by always embodying a welcoming attitude. Working operationally within the Front Office department, you will gain comprehensive knowledge through a varied range of tasks, leaving you with valuable experience for your future career after your internship!
WHAT YOU WILL DO
Welcome and check in/out (inter)national guests and visitors;
Handle room and restaurant reservations;
Communicate with guests over the phone, easily switching to different languages;
Draft and respond to letters and emails;
Inform guests about hotel facilities and the surrounding area;
Act as a liaison between guests and colleagues;
Prevent, resolve, and address complaints, often using improvisation and always with positivity;
Finally, anticipate the needs of guests.