About the job
Join the Domes family, a beacon of luxury and hospitality within Greece's vibrant landscape. Domes Resorts stands as a hallmark of excellence, consistently recognized as one of the most prestigious lifestyle hospitality brands in Greece and rapidly making its mark across Europe.
Our meticulously selected locations span Crete, the Ionian Islands, Chalkidiki, the Cyclades, Athens, and even Portugal, each designed to inspire through curated concepts and unparalleled experiences. We operate under four innovative brands, proudly affiliated with renowned names such as Marriott and Hilton.
At Domes, our team is the core of our success. We are committed to nurturing talent and empowering our employees to take charge of their career paths within a dynamic and forward-thinking environment. Our values of teamwork, integrity, and ongoing development attract nearly 2,000 dedicated professionals each year, who trust us to facilitate their career journeys.
We are excited to announce that we are expanding our offerings with the opening of our newest 5-star resort, Neema Maison Santorini, delivering an extraordinary luxury experience in the heart of Santorini.
Position Overview:
The Front Office Agent plays a vital role in delivering exceptional guest experiences and ensuring the smooth operation of our reception area. This position entails welcoming guests, managing check-in and check-out processes, addressing guest inquiries, and contributing to an unforgettable stay for all guests.
Key Responsibilities:
- Warmly greet and welcome guests upon their arrival and departure.
- Efficiently execute check-in and check-out procedures.
- Provide comprehensive information and respond to guest inquiries regarding hotel services and amenities.
- Professionally manage guest requests and complaints, ensuring timely resolutions and escalating issues as necessary.
Reservations and Room Management:
- Handle room reservations, cancellations, and modifications with precision.
- Allocate rooms according to guest preferences and availability, following supervisor guidelines.
- Encourage room upgrades and additional services to enhance guest experiences and maximize revenue.
- Promote hotel facilities, including restaurants, bars, and the spa.
Financial Management:
- Oversee billing processes, including payment collection and invoice issuance.
- Manage room charges and other financial transactions accurately.
- Maintain meticulous records of all transactions.
Communication and Coordination:
- Respond to incoming phone calls and emails with professionalism.
- Collaborate effectively with other departments (e.g., housekeeping, food and beverage) to ensure seamless service delivery.