About the job
Costa Navarino is nestled in the stunning Messinia region of southwest Peloponnese, renowned for its breathtaking landscapes and pristine environment. Our resort boasts four luxurious 5-star hotels: The Romanos, a Luxury Collection Resort, The Westin Resort at Navarino Dunes, W-Costa Navarino at Navarino Waterfront, and Mandarin Oriental at Navarino Bay.
As we expand our portfolio with more upscale hotels in Messinia and Athens, including the re-launch of the iconic Athens Hilton, we invite you to be part of this exciting journey.
The Navarino Dunes Costa Navarino features 766 luxurious rooms, the award-winning Anazoe Spa, a 4,000m² spa and thalassotherapy center, four acclaimed golf courses, over 20 fine dining experiences, a 5,000m² House of Events, and a variety of sports facilities, including the Mouratoglou Tennis Center and Bayern Munich football academy.
We are currently seeking a dedicated Front Office Agent to join our team at Costa Navarino Residences. The successful candidate will excel in delivering exceptional guest service while efficiently managing all front office operations. As the first point of contact for guests, owners, and visitors, you will ensure a personalized and high-quality experience that aligns with our standards.
Key Responsibilities:
- Welcome and check-in/out guests and owners in accordance with established protocols.
- Respond promptly to guest inquiries, requests, and complaints, ensuring satisfaction and effective resolution.
- Maintain accurate records for guests and owners, including registration forms, invoices, and necessary documentation.
- Coordinate with Concierge, Housekeeping, and other departments to fulfill guest needs and ensure seamless service delivery.
- Communicate updates regarding room availability, VIP requests, and operational notifications to relevant departments.
- Assist in monitoring front office cash flow and ensure accurate handling of financial transactions.
- Foster professional and courteous communication with guests, owners, and team members.
- Support the Front Office Team Leader and Concierge with special projects, reporting, and operational initiatives.
- Adhere to company SOPs, policies, and luxury service standards consistently.
- Proactively identify opportunities to enhance guest experiences and service quality.

