About the job
Join Palona as a Forward Deployed Engineer and be part of a groundbreaking team that's redefining the landscape of adaptive, multimodal AI systems. In this dynamic role, you will merge engineering expertise with customer engagement and practical operations. Collaborating directly with industry operators, you will play a crucial role in guiding AI agents that learn and adapt in real-time.
If you thrive on blending technological innovation with human interaction, relish tackling complex real-world challenges, and seek to make a significant impact in live environments, this is the opportunity for you.
Responsibilities
As a Forward Deployed Engineer, you will serve as the vital link between our product, our clients, and the AI agents deployed to the field. Your responsibilities will include:
- Deep Collaboration: Work closely with operators and clients to gain insights into business operations, identify real-world workflows, and translate these into system functionalities.
- AI Development: Design, scope, and implement adaptive AI agents that evolve with the customer’s environment, creating dynamic systems that improve through ongoing interaction.
- Application Integration: Build and integrate robust applications that connect Palona’s AI platform with customer infrastructure.
- Prototyping and Demos: Develop demonstrations, prototypes, and workflows showcasing how adaptive agents can effectively address operational challenges.
- Field Testing: Troubleshoot real-world edge cases and transform insights from deployments into actionable product intelligence and enhancements.
- Performance Assurance: Ensure the reliability, safety, and performance of AI agents in fast-paced, operationally intense settings.
- Relationship Building: Cultivate long-term partnerships where both you and the AI agents evolve alongside the customer.
This role is a unique hybrid of engineering and consulting, designed for individuals who possess a blend of curiosity, ownership, and versatility.

