About the job
Join us in writing the remarkable story of Sézane, the pioneering French fashion brand born online. At Sézane, we prioritize sensibility, quality, and creativity in every facet of our work.
For over 20 years, we have embarked on foundational adventures, making conscious choices to operate differently, emphasizing human connection, and trusting our convictions to challenge the status quo.
Our narrative transcends mere fashion; it embodies the stories of all who contribute to our journey.
We seek creative, structured, and agile talents who share our relentless pursuit of improvement. We are looking for passionate, autonomous individuals who respect their colleagues and believe that with commitment, anything is possible.
If you are eager to imagine the next chapter of our story together, we invite you to reach out!
We are currently on the lookout for a Floor Manager to join our retail team in Paris (75).
Reporting to the Director, your primary responsibilities will include:
Ensuring a unique customer experience within your space:
- Prioritizing customer satisfaction;
- Delivering personalized greetings and optimal customer service to all clients;
- Exhibiting proactivity, expertise, and passion (key elements of the experience);
- Facilitating omnichannel retail and web solutions;
- Serving as a role model by sharing your expertise to assist your team in enhancing their interpersonal skills and sales;
- Providing constructive recommendations and proposals to your director in a continuous improvement mindset;
- Ensuring the safety of both people and goods.
Managing and developing your team:
- Leading your team with motivation and fostering a positive and harmonious work environment;
- Encouraging cooperation within the team and among managers;
- Onboarding new team members;
- Planning field organization (monthly scheduling) and overseeing daily schedule execution;
- Guiding each team member to progress by setting clear objectives and ensuring follow-up;
- Providing directives and the necessary resources;
- Enhancing skills to meet customer service and brand image expectations;
- Identifying high-potential team members, recruiting and training, and establishing succession plans with the Store Director;
- Exhibiting managerial courage to support team members.