About the job
Job Description
Are you a dedicated professional with a knack for relationship-building and a commitment to delivering outstanding customer service? If so, we have an exciting opportunity for a Field Service Printer Technician to support our clients in Columbia, South Carolina.
In this role, we seek client-focused, technically adept individuals who are described as diligent, passionate, intuitive, big-picture thinkers, optimistic, self-motivated, adaptive, and collaborative.
Your Responsibilities:
- Conduct technical diagnostics and repairs on existing client accounts.
- Perform preventative maintenance and repair services on office equipment.
- Build rapport with clients by addressing complaints and proposing effective solutions.
- Document service and installation actions by entering data and completing reports.
- Collaborate within a team environment with dispatchers, service managers, and customer service staff.
- Enhance your job knowledge through educational opportunities and professional publications.
You excel at:
- Providing exceptional ongoing communication and service to our clients.
- Quickly learning new processes and effectively solving problems.
- Maintaining a hardworking and positive attitude.
- Utilizing computers for basic print and scan installations.
Your Qualifications:
- A minimum of 2 years of hands-on experience servicing copiers.
- Familiarity with Canon, Konica Minolta, HP, and/or Xerox office products.
- CompTIA A+ or Network+ certifications are advantageous but not mandatory.
- A mechanical or electrical aptitude.
- Factory training or relevant certifications are preferred.
- A valid driver’s license is required.
You must be able to:
- Lift up to 100 pounds repeatedly.
- Move machines between locations as needed.
- Load trucks and vehicles for service calls.
- Stand for up to 8 hours a day.

