About the job
Join Western Digital as an Early Career Talent in the Field Applications Engineering team located in San Jose, CA. As a recent college graduate, you will collaborate with our account teams to support key customers and engage with a seasoned group of storage specialists. Your role will involve managing qualification and sustaining activities, ensuring customer satisfaction through effective communication and technical expertise.
Key Responsibilities:
- Address customer inquiries and provide solutions to product-related issues.
- Maintain trackers for qualification and sustaining challenges.
- Work alongside customers to create qualification plans for new products.
- Monitor and report qualification metrics and project deliverables.
- Facilitate regular meetings with customers to discuss qualification progress and initiatives.
- Conduct hands-on first-level failure analysis to troubleshoot customer problems.
- Collaborate with Engineering and cross-functional teams to resolve issues and provide timely responses to customers.
- Assist in communicating customer requirements to internal teams and coordinate necessary deliverables.
- Act as a voice for customer needs and priorities within the organization.
The ideal candidate will possess a solid engineering foundation and a keen interest in customer-facing roles. Skills in data analytics, project management, and strong communication abilities are essential for success in this collaborative environment.
Please note that Western Digital will not provide visa sponsorship for this position. Candidates located in the San Jose, CA area will be given priority.
This role is part of our Early Career program, which offers structured onboarding, mentorship, and professional development opportunities for individuals starting their careers.