About the job
About Us
EarthCam is a pioneering force in webcam technology, providing construction teams with unparalleled real-time visibility into their jobsites from any location. Our advanced solutions enhance project monitoring, documentation, promotion, and jobsite security for construction endeavors around the globe.
Our innovative platform offers live video, time-lapse recordings, progress tracking, and site security, all driven by intelligent AI tools that transform visual data into actionable insights for improved decision-making. Since launching the first construction webcam in 1996, EarthCam has been a trusted partner on landmark projects such as One World Trade Center, SoFi Stadium, and the Panama Canal Expansion, and seamlessly integrates with industry-leading tools like Procore, Autodesk, and Bentley.
We pride ourselves on fostering a collaborative, hands-on environment where our in-house technology is developed by close-knit teams dedicated to addressing real-world challenges faced by our users.
Position Overview
We are looking for an enthusiastic Entry-Level Technical Support Specialist to join our team. This position involves supporting and maintaining camera-based and IP video systems, with a focus on diagnosing technical challenges, assisting with system functionalities, and delivering structured technical assistance to our customers, partners, and internal teams.
This role provides practical exposure to hardware, software, and networking concepts, serving as an excellent starting point for individuals eager to build a career in technical support, systems operations, or IT services.
Key Responsibilities
- Deliver Level 1 technical support for camera-based and IP video systems.
- Assist in troubleshooting hardware, software, and basic network connectivity issues.
- Respond to technical inquiries and document issues using ticketing systems.
- Gather and analyze information to identify symptoms and potential root causes.
- Adhere to established troubleshooting procedures and escalation paths.
- Direct users to relevant documentation, knowledge base articles, and digital resources.
- Support system setup, configuration, and basic diagnostics under supervision.
- Maintain accurate records of technical issues, actions taken, and resolutions.
- Engage in training sessions to enhance knowledge of products, systems, and support standards.
What We Look For
- A passion for developing a career in technical support or IT.
- Willingness to learn new technologies and follow structured processes.
- Ability to communicate technical concepts clearly to non-technical users.
- Highly detail-oriented, organized, and reliable.
- Maintain professionalism in addressing technical challenges.
- A collaborative team player with a strong customer service orientation.
- Able to work independently while knowing when to escalate issues.
Qualifications
- 0–1 year of experience in technical support, help desk, or a related field (internship experience is acceptable).
- A strong desire to learn and grow within the technical support field.

