About the job
Join Our Team as an Enterprise Customer Success Manager
incident.io is the forefront AI incident response platform designed to significantly enhance incident response times and system reliability for teams. By integrating incident response, on-call management, AI SRE, and status updates into a singular platform, we equip teams to react swiftly, minimize downtime, and keep their customers informed throughout the process.
Since our inception in 2021, we have empowered over 1,500 organizations, including industry leaders like Netflix, Airbnb, and Block, managing more than 500,000 incidents. Each month, thousands of professionals from Engineering, Product, and Support leverage incident.io to expedite service restoration, maintain alignment under pressure, and concentrate on core developments.
We are a rapidly expanding team driven by ambition and a deep commitment to our clients, product excellence, and delivering exceptional experiences. Our funding of $100M from Index Ventures, Insight Partners, and Point Nine, alongside seasoned founders and executives from top-tier technology firms, underscores our potential.
Our Team
Our Customer Success division is integral to incident.io. This team excels in comprehensively understanding customer challenges to deliver impactful Incident Management solutions.
We adopt a customer-centric approach to product development, collaborating closely with our Product team to identify and address the unique needs of our clients. Our commitment extends beyond mere satisfaction; we aim to delight our customers at every phase of their journey, fostering long-term relationships founded on trust and shared success.
The Enterprise Customer Success team collaborates with renowned enterprise technology brands such as Intercom, Etsy, Miro, HashiCorp, and StubHub, assisting them in unlocking and realizing the full potential of incident.io.

