About the job
Are you a proactive individual who excels in providing measurable value to enterprise clients? Do you have a passion for forging deep, strategic relationships with senior stakeholders? If you’re eager to contribute significantly to a dynamic and rapidly expanding team, we want to hear from you!
FMX is on the lookout for an Enterprise Customer Outcome Manager to join our esteemed Customer Success team, frequently recognized as our "secret weapon." Our impressive 98% customer satisfaction rating is a testament to our commitment to driving outcomes, ensuring adoption, and facilitating our customers' success.
In this position, you will act as the strategic liaison for some of FMX’s most prestigious accounts after implementation. You will collaborate with customer leadership to optimize platform value, proactively uncover growth opportunities, and ensure that FMX remains integral to their operations.
Key Responsibilities:
- Serve as the primary strategic advisor for enterprise accounts following implementation.
- Own the overall customer relationship, ensuring high adoption, retention, and satisfaction levels.
- Lead and deliver comprehensive quarterly business reviews with essential stakeholders and decision-makers.
- Identify upsell and cross-sell opportunities, working closely with the Sales team to secure them.
- Proactively assess account health and usage to guarantee customers are achieving full value.
- Partner with Product, Engineering, and Solutions Engineering to align on strategic objectives and support customer projects.
- Maintain accurate and timely records of meetings, interactions, and action items in Planhat.
- Act as the internal advocate for the customer, promoting feature requests and enhancements.
- Travel to key customer sites and events (approximately 25% travel required).
- Build and nurture executive relationships, serving as a trusted strategic partner across accounts.

