About the job
Profound is a leading marketing platform specializing in AI search, empowering renowned brands like Ramp, Figma, Chime, Calendly, and DocuSign to effectively manage their AI presence. Supported by elite investors such as Sequoia, Kleiner Perkins, and Khosla Ventures, we have expanded our reach to thousands of customers, forming the backbone of their AI search initiatives—from insights to actions, automation, and impactful results.
As the Engagement Manager, you will play a pivotal role in driving the AI search program for our enterprise clients, ensuring their successful implementation, adoption, and continuous engagement with the Profound platform. You will collaborate directly with customer stakeholders to provide strategic consultation, success planning, and tailored support to help achieve their AI search objectives. By working closely with our internal teams across Sales, Product, and Engineering, you will address customer needs, deliver significant outcomes, and act as a trusted expert guiding clients through the evolution of AI search with best practices and actionable strategies to enhance their AI visibility.
Key Responsibilities
- Act as the primary liaison and trusted advisor for a portfolio of 25 to 35 enterprise clients.
- Manage the entire customer journey from onboarding and implementation to driving measurable outcomes with the Profound platform.
- Conduct regular strategic business reviews, proactively identifying opportunities and addressing potential risks to each customer’s marketing and AI search initiatives.
- Develop an in-depth understanding of customer objectives while cultivating relationships with key stakeholders across marketing, operations, product, and executive teams.
- Become a knowledgeable expert in the AI search domain, gaining a solid understanding of large language models.
- Effectively manage multiple customer engagements to mitigate risks from stakeholder turnover.
- Work closely with the Account Management team to align value delivery with commercial goals.
- Collaborate with internal Sales, Product, and Engineering teams to optimize implementation and troubleshoot technical challenges.

