About the job
Join our dynamic team at Sibylline as an Embedded Triage Analyst, supporting a prominent global communications platform client. In this vital role, you will oversee escalation procedures related to online extremist content and behaviors, ensuring prompt and precise communication with key internal stakeholders. Your contributions will aid in identifying content and users that warrant further investigation, while providing actionable insights to enhance quality and processes. You will be expected to meet established performance targets and metrics consistently.
As an Embedded Triage Analyst, your keen judgment will be essential in identifying flagged content that needs escalation. You will leverage your expertise in extremism and violent threat actor trends to assist in developing training materials. Additionally, you will manage requests through the client’s ticketing system and utilize data-driven dashboards, investigative tools, and AI-enabled solutions to achieve superior outcomes.
This is a fully remote position, with occasional travel to the client’s EMEA office in Amsterdam. The role requires a Tuesday to Saturday schedule, working core hours from 9 AM to 6 PM, with the potential need for out-of-hours work during emergencies and urgent matters.
Key Responsibilities
- Review and enforce escalations from moderation sites and internal client functions, employing relevant tools while adhering to performance metrics.
- Identify cases for further investigation by leveraging knowledge of extremist violence indicators.
- Enhance escalation quality and guidance for business process outsourcing (BPO) sites.
- Collaborate cross-functionally to communicate extremism trends, aiding training material and process improvements.
- Evaluate and tag results from violent extremism detection models, ensuring appropriate enforcement and escalating critical-harm content for senior analyst review.
- Manage time-sensitive escalations and alerts with high accuracy.
- Act as an integral member of a small team focused on delivering impactful services.
- Perform additional duties as assigned.

