About the job
Join our team as a dedicated and detail-oriented Duty Manager at SO/ Sotogrande in the beautiful Sotogrande, Spain. In this pivotal role, you will lead our front office operations, ensuring that every guest experiences exceptional service and comfort. Your responsibilities will include overseeing the daily activities of the front office team, maintaining operational excellence, and upholding our high standards of hospitality.
- Supervise and manage the front office team, including scheduling, training, and performance assessments.
- Ensure smooth daily operations, from check-ins and check-outs to addressing guest inquiries.
- Optimize and maintain front office systems to enhance efficiency and accuracy.
- Develop and implement procedures and policies in line with organizational standards.
- Manage guest relations, handling complaints with professionalism and ensuring guest satisfaction.
- Collaborate with other departments to provide seamless service delivery.
- Monitor front office inventory and supplies.
- Prepare reports on performance metrics, occupancy rates, and revenue.
- Conduct staff onboarding and provide ongoing training to uphold service excellence.
- Oversee the front office budget and financial performance.
- Ensure compliance with security and data protection protocols.
- Handle administrative tasks, including documentation and correspondence.

