About the job
YOUR MISSION
As the Director of Residences at Mama’s residences, you will be the vital force that ensures every guest experience is unforgettable, stylish, and seamless.
Your role transcends mere management; you are instrumental in creating vibrant homes, fostering community ties, and curating experiences that delight both residents and property owners. You will serve as the essential link between ownership and operations, a strategic leader ensuring the flawless operation of our residences.
In this dynamic position, you will lead and inspire your team while nurturing the signature energy and warmth of Mama’s brand throughout all interactions.
Your Responsibilities Include:
Homeowner Journey Maestro
Oversee the complete homeowner experience — from Handover to Welcome & Orientation, The Art of Living Well, Community Engagement, Seamless Living, and Rental Program Management. Make every moment a treasured memory.Excellence in Service Champion
Establish and uphold service standards that reflect the Mama ethos, ensuring that every interaction and detail radiates perfection.Trusted Advisor & Relationship Builder
Forge enduring relationships with homeowners, becoming their trusted resource for all residential needs and lifestyle enhancements.Operations & Excellence Command Leader
Supervise property operations including maintenance, security, concierge, housekeeping, and amenities, guaranteeing pristine environments where residents can thrive.Collaboration & Integration Expert
Work synergistically across teams — Property & Maintenance, Lifestyle & Domestic Services, Hospitality Services, Community & Communication, and Security & Access — to deliver integrated experiences.Financial & Resource Strategist
Manage and optimize budgets while tracking performance, ensuring no compromise on excellence or resident satisfaction.Team Leader & Culture Builder
Lead, motivate, and develop your team, cultivating a culture of excellence and charismatic service.Governance & HOA Partner
Collaborate with Homeowners Association management to ensure effective governance and community harmony.Safety & Security Guardian
Implement and enforce safety protocols to create a welcoming environment for residents.Continuous Improvement Advocate
Gather feedback to drive ongoing improvements, fostering a culture of innovation and excellence.

