About the job
Company Overview
Zoro.com stands as a premier eCommerce platform, providing an extensive inventory of nearly 12 million tools, parts, and supplies tailored for our business clientele. Since our inception in 2011, we have revolutionized the B2B landscape by offering a B2C-like user experience and remain at the cutting edge of digital innovation, successfully achieving over $1 billion in annual revenue.
Role Overview
The Director of Product Information will spearhead the definition and execution of Zoro’s product information strategy across our vast assortment. This pivotal role is tasked with ensuring the consistency, quality, and scalability of product data, which is integral for discovery, navigation, conversion, and various downstream channels within a $1.2 billion B2B eCommerce enterprise.
This leader will manage two synergistic teams: Product Information Foundations and Product Data Enrichment. A fundamental aspect of this role involves crafting and delivering a multi-year AI-driven product information roadmap, utilizing machine learning and generative AI to significantly enhance speed to market, data accuracy, and consistency across millions of SKUs. The Director will collaborate closely with Product, Engineering, Data Science, Merchandising, UX, and Category Management teams to navigate complex data challenges and develop scalable solutions.
Key Responsibilities
- Develop and oversee the product information strategy for normalization, governance, and enrichment of product attributes and data.
- Establish experience-driven product data standards that enhance intuitive navigation, findability, and confidence in purchasing for B2B customers.
- Lead the multi-year AI roadmap for Product Information, emphasizing the use of machine learning and generative AI.
- Establish and refine enterprise-wide product information standards, taxonomy, and information architecture.
- Facilitate scalable product data enrichment through collaboration with suppliers, manufacturers, and third-party data aggregators.
- Mentor, coach, and cultivate a high-performing organization across product data foundations and enrichment teams.

