About the job
Waymo is at the forefront of autonomous driving technology, aiming to be the world's most trusted driver. Originating from the Google Self-Driving Car Project in 2009, we are dedicated to developing the Waymo Driver—The World’s Most Experienced Driver™—to enhance mobility access and reduce traffic-related fatalities. The Waymo Driver has powered over ten million rider-only trips, backed by extensive experience from over 100 million miles driven autonomously on public roads and countless simulations across more than 15 U.S. states.
Our Operations team is committed to delivering the Waymo Driver globally. We are building and scaling the world’s first and leading autonomous fleet and operations platform. From sourcing components to managing end-customer interactions, we create value by orchestrating the deployment of the Waymo Driver. At Waymo, we foster a culture of collaboration and celebration, valuing diverse backgrounds, perspectives, and experiences while encouraging team members to contribute ideas that enhance our service to the communities we serve.
This hybrid role reports to the Head of Ride Hail Operations.
The Director of Market Operations - East will serve as the senior executive responsible for the comprehensive operational health, service reliability, and long-term scalability of autonomous vehicle operations across both owned and partner-operated markets within the designated region. This role is essential in ensuring regional operations consistently provide safe, reliable, and high-quality service, cultivating and maintaining customer trust while aligning with Waymo’s strategic goals, regulatory responsibilities, and brand standards.
Functioning at a strategic and enterprise level, this leader will define the operational vision, governance structure, and performance benchmarks for the region, ensuring that empowered Market Leads and Regional Partner Leads deliver on operational outcomes. The Director will maintain accountability for regional operational performance metrics, including safety adherence, fleet availability, service reliability, rider experience, and demand fulfillment.
This position will also act as the primary representative of field operations for the region, conveying operational insights and challenges to centralized teams such as Product, Engineering, Safety, and Enterprise Operations. Through effective leadership and cross-functional collaboration, the Director will ensure operational excellence for both Waymo-owned and partner operations.