About the job
A career that offers you the complete package!
At Conga, we foster a vibrant community where our team members can truly excel. Here, you'll discover opportunities to innovate and facilitate growth through both personal and team development, all within an environment where every opinion is valued.
Conga accelerates the transformation of businesses into more connected and intelligent entities. Our Conga Advantage Platform is globally recognized for enhancing this journey, integrating Configure, Price, Quote, Contract Lifecycle Management, and Document Automation into a single, open platform that seamlessly connects with any ERP, CRM, and Cloud service. Driven by a unified data model and specialized AI, Conga empowers companies to achieve a distinct advantage—one built on seamless integration, actionable insights, and scalable growth.
Our methodology is rooted in the Conga Way, a framework that embodies our core values and influences all aspects from hiring to decision-making, including key initiatives like employee recognition. Developed with direct input from our team, the Conga Way serves as the cornerstone of our dynamic culture.
Position Overview: Director of Customer Success
Locations: Boston, MA (Remote); Houston, TX (Hybrid); Denver, CO (Remote)
Reports to: Senior Director of Customer Success
Snapshot:
As the Director of Customer Success at Conga, you will lead and continuously develop a highly skilled team of experienced Enterprise and Strategic Customer Success Managers (CSMs), steering their partnerships with some of our most sophisticated and complex clients. You will provide leadership, expertise, and coaching to enhance your team's capabilities while exhibiting clear and independent ownership of your portfolio.
Why this role matters:
Your team will be responsible for managing a portfolio of Fortune 100, 200, and 500 clients, ensuring they achieve measurable, verified outcomes. Your contributions will play a critical role in attaining our revenue goals.

