About the job
Northwave stands at the forefront of European cybersecurity, safeguarding organizations from the ever-evolving landscape of digital threats. With extensive expertise in both offensive and defensive security, user behavior analysis, and continuous monitoring, we offer our clients a robust suite of managed security services and impactful consultancy. Our Security Operations Center (SOC) is pivotal to this mission, functioning as a high-trust, high-precision environment where cutting-edge technology meets unparalleled expertise.
To enhance our capabilities, we are expanding our SOC Operations team.
The Role:
The SOC Operations Deputy Lead collaborates closely with the Team Lead to oversee the SOC analysts and ensure efficient daily operations. This role emphasizes operational leadership, mentorship, and quality assurance, serving as a crucial link between analysts and leadership, particularly during the Team Lead's absence.
Key Responsibilities:
- Coordinate daily SOC-OPS activities and manage shift operations.
- Provide technical guidance and mentorship to analysts.
- Own operational standards; collaborate with the Team Lead on reporting and metrics to create dashboards and KPIs for SOC performance.
- Act as an escalation point for operational issues and incidents.
- Work with the team to optimize alerting and minimize false positives.
- Lead incident response efforts when necessary and ensure thorough documentation.
- Review escalated security incidents and guide Tier 1 and Tier 2 analysts.
- Support quality assurance and drive continuous improvement initiatives.
- Step in as acting Team Lead during absences or leave.
- Assist in shift planning, workload distribution, and operational coverage as needed.
- Participate in vendor meetings alongside the Team Lead to support SOC operations.
The Deputy Lead does not have formal HR responsibilities but may provide input on performance and development during reviews.