About the job
We are seeking a dynamic and experienced Delivery Director for EMEA Central to join our team at ServiceNow, reporting directly to the Senior Director of Expert Services EMEA. In this pivotal role, you will be responsible for overseeing the successful delivery of a diverse portfolio of projects aimed at implementing ServiceNow solutions for our Expert Services customers in the Central EMEA region.
Key Responsibilities:
- Lead and direct the ServiceNow delivery team, establishing strategic objectives and ensuring alignment with company-wide goals. Your focus will be on driving adoption among ServiceNow’s most significant customers and engagements. You will develop and implement best practices, methodologies, and tools to facilitate efficient and high-quality project delivery.
- Manage a team of Engagement Managers dedicated to our Central EMEA customers, ensuring that all projects are delivered on schedule, within budget, and achieve the defined value for the customer.
- Inspire your team to deliver exceptional implementation experiences, ensuring customers enjoy a seamless journey throughout their projects.
- Collaborate closely with the Expert Services Go-To-Market leaders to propose the right business solutions to our customers, facilitating successful adoption of the ServiceNow software, and ensuring our Expert Services teams are optimally deployed.
- Be accountable for achieving revenue targets for the Central EMEA Expert Services business, understanding the annual plan, monitoring progress, and taking necessary actions to address any deviations.
- Build and maintain robust relationships with key clients, understanding their needs, aligning projects with business objectives, and driving client satisfaction.
- Manage customer relationships for the most strategic engagements, navigating complex risks and challenges to deliver successful project outcomes.
- Plan, lead, develop, and manage your team of delivery leaders and engagement managers to ensure alignment with headcount and skills as per the annual plan and business growth.

