About the job
At PitchBook, a Morningstar company, we are committed to forward-thinking strategies and fostering a culture of innovation and collaboration. We believe in evolving and investing in our people to bring out their best potential.
Our robust learning programs and mentorship initiatives help nurture a culture of curiosity, driving us to discover novel solutions and enhance our processes. While navigating through the complexities of a rapidly changing industry, we embrace challenges, take calculated risks, and learn from every experience in our pursuit of excellence.
If you have a positive mindset and are ready to roll up your sleeves to make an impact, PitchBook is the right place for you.
About the Role:
As an integral member of our Account Management & Customer Success team, you will excel at driving change and ensuring continuous growth for both yourself and PitchBook. Your role will involve exploring new ideas and concepts, asking insightful questions, and challenging existing norms, all while prioritizing customer success. We value teamwork and collaboration, encouraging you to establish strong, trusting relationships with your teammates, clients, and partners. A spirit of positivity, relentless curiosity, and a people-first approach are the hallmarks of our most successful team members. If this resonates with you, we invite you to join us!
As a Tier 1 Customer Support Specialist at PitchBook, you will provide direct support to our clients via phone, email, and chat. Collaborating with the support team, you will troubleshoot issues and strive to deliver exceptional customer experiences. You will be on the front lines, offering real-time assistance to clients, and the insights you gather about customer pain points will contribute to product enhancements, allowing PitchBook to optimize its services.

