About the job
About Connecteam:
Connecteam is an innovative startup dedicated to transforming the workforce experience for mobile and low-tech employees. With over 2.7 billion remote workers worldwide, we are here to tackle the myriad challenges they face. Our comprehensive business management platform empowers thousands of organizations by alleviating the daily complexities of team management, enabling them to focus on growth and operational success.
Having successfully expanded to Australia, we are thrilled to announce the opening of a new office in New York. This presents an incredible opportunity to join a thriving company with a vast customer base and significant growth potential.
If you are passionate about technology, committed to customer satisfaction, and excel at problem-solving, we invite you to join our team and contribute to the success of our clients and our organization.
Role Overview:
As a Customer Support Representative, you will be an integral part of our team, dedicated to effective client communication. Your primary responsibility will be to ensure our clients maximize their use of the app, assisting them with troubleshooting and resolving daily challenges while enhancing overall customer satisfaction. You will manage incoming tickets and prioritize effectively to provide the best possible service. Working hours are from 10:00 AM to 6:00 PM, with an additional shift running from 12:00 PM to 8:00 PM.
Key Responsibilities:
- Act as the primary point of contact for our customers across various communication channels to ensure their success and satisfaction.
- Provide prompt service while maintaining a high level of performance.
- Guide clients on best practices for using Connecteam tailored to their business needs.
- Deliver real-time feedback to the Customer Success team regarding feature requests and usability issues.

