About the job
Join Our Team as a Customer Success Team Lead (German Speaking)
At Filestage, we liberate professionals from the complexities of approval workflows, enhancing productivity and joy in their work. Our platform serves a diverse clientele, from large corporations to independent agencies, enabling teams to collaborate and approve all types of files—documents, designs, videos, and more—in one streamlined workspace.
As a fully remote organization, we embrace a culture where team members work from home offices, co-working spaces, or cafés across the globe. Our mission is to create a frictionless approval process, empowering individuals to produce their best work.
With over half a million users from 500+ companies, including industry leaders like AB InBev, LG, and Emirates, we are a fast-growing startup in a thriving market.
⭐ Please note that this role is fully remote, and we can only consider candidates who are fluent in German and reside in a European time zone.
Your Role: Shaping the Future of Customer Success
This is a transformative time for Filestage as we redefine our commercial framework by separating Customer Success, focused on adoption and outcomes, from Account Management, which handles renewals and expansion.
As the Customer Success Team Lead, you will spearhead this pivotal transition. While Account Management oversees the commercial aspects, you will create a blueprint for a world-class Customer Success journey. Leading by example, you will manage a high-touch DACH portfolio and establish operational standards for the team.
You will define the Customer Success operating framework: Working closely with Revenue Operations, you will enhance the systems for onboarding, enablement, and health score management, ensuring a seamless collaboration between Customer Success and Account Management.
You will standardize value delivery: Transform daily operations into cohesive team standards, optimizing the Value Narrative during Quarterly Business Reviews, expediting Time-to-Value during onboarding, and empowering champions within our largest accounts.
You will proactively manage retention and risk: Instead of merely reacting to churn, you will develop predictive systems, monitor health signals, and implement structured recovery plans to safeguard Gross Retention.

