About the job
About AlphaSense:
AlphaSense is the go-to platform for some of the world's most sophisticated companies, empowering them to make informed decisions with confidence. Our advanced AI-driven market intelligence provides vital insights from a vast array of public and private content, including equity research, company filings, event transcripts, expert calls, news articles, trade journals, and proprietary research. This comprehensive approach helps our clients navigate complex information landscapes and derive actionable insights.
The integration of Tegus into AlphaSense in 2024 marks a significant milestone in our mission to enable professionals to make intelligent decisions through enhanced market intelligence. This collaboration is set to drive growth and innovation while expanding our content capabilities, allowing users to access more extensive insights from a multitude of content sets. With over 6,000 enterprise clients, including a majority of the S&P 500, AlphaSense is a leader in the field. Established in 2011 and headquartered in New York City, we boast a global workforce of over 2,000 employees across various offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Join us in shaping the future of decision-making!
Reports To: Director of Customer Success
About the Role
The Customer Success Specialist role at AlphaSense combines elements of sales, customer support, and technical assistance. You will play a crucial role in fostering relationships with potential clients by delivering expert support and demonstrating the value of AlphaSense, thereby driving product adoption. Given the extensive client interaction, you will also collaborate closely with our sales and product teams to inform future product enhancements that resonate with market needs.
What You’ll Do
- Customer Support: Respond to support inquiries via phone, email, and chat, aiming to resolve issues locally whenever possible. If necessary, delegate tickets to appropriate teams, while remaining the primary point of contact for the client until resolution.
- Customer Health: Collaborate with account management teams to engage with users, providing training, customizations, and product consultations to enhance their experience.
- Growth Initiatives: Assist the sales team in crafting compelling product pitches and strategies for client engagement.

