About the job
About Us
Samsara (NYSE: IOT) is at the forefront of the Connected Operations™ Cloud, empowering organizations that rely on physical operations to leverage Internet of Things (IoT) data for actionable insights and operational improvement. We are dedicated to enhancing the safety, efficiency, and sustainability of the industries that drive our global economy, which encompasses over 40% of global GDP. Our focus spans critical sectors such as agriculture, construction, field services, transportation, and manufacturing, and we are passionate about facilitating their digital transformation on a large scale.
At Samsara, you will play a pivotal role in shaping the future of physical operations while working alongside a dynamic team that is developing innovative product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As a recently public company, we offer the autonomy and support needed to make a significant impact as we build for sustained success.
Position Overview:
We seek a proactive, driven, and seasoned Customer Success Specialist - CML/MM Collections to support our global small business clientele. In this role, you will oversee the accounts receivable processes for a diverse portfolio of monthly customers, acting as a crucial intermediary between Sales, customers, and internal teams to ensure effective communication regarding account statuses and prompt issue resolution.
The ideal candidate possesses a strong accounts-centric mindset, exceptional attention to detail, and outstanding problem-solving capabilities. You thrive in fast-paced environments, adeptly managing multiple priorities while approaching collections with a customer-focused, solution-driven mentality that fosters both delinquency reduction and long-term customer loyalty.
This role is fully remote, available for candidates based in Mexico.
Ideal Candidates Should Apply If:
- You want to make an impact on essential industries: Every interaction you have can influence the timely delivery of goods, the safety of student transportation, or the swift restoration of power following disasters.
- You excel at problem-solving: Our ever-expanding challenges require innovative solutions, and you thrive when addressing and resolving them effectively.

