About the job
Industry
Consumer Biotech / Digital Health
Work Arrangement
Fully Remote
Job Type
Full-time
Work Schedule
40+ hours per week
Flexible scheduling required, including potential weekend shifts and short-notice schedule adjustments
UK (BST) and US (EST) time zone coverage based on operational needs
About Pearl Talent
Pearl Talent connects elite candidates with pioneering startups in the US and EU. Our clients have raised over $5 billion and include renowned backers like OpenAI, a16z, and Founders Fund. We seek the brightest and most driven candidates, fostering long-term professional relationships that can lead to international opportunities.
Discover our mission and values: WATCH HERE
Why Join Us?
At Pearl Talent, we offer more than just job placements; we create pathways for growth alongside visionary founders. Join us to engage in roles that challenge you and lay the foundation for a meaningful career.
About Our Client
Our client is a rapidly expanding healthcare technology company leading the way in telemedicine. They develop innovative, technology-driven solutions that provide scalable, direct-to-patient care while adhering to stringent healthcare regulations. Operating in a dynamic and highly regulated environment, they serve patients across diverse regions.
Role Overview
As a Customer Success Specialist, you will play a pivotal role in guiding patients through their journey with our client's services. Your focus will be on fostering trust, providing clear guidance, and proactively addressing concerns by collaborating with internal clinical and operations teams. This position is patient-facing and emphasizes ownership, communication, and results-oriented support over traditional transactional customer service.
Your Impact:
- Enhance patient satisfaction and trust by offering clear guidance and proactive communication throughout their journey.
- Support operational efficiency through effective coordination with clinical and operations teams.
- Improve patient outcomes by monitoring progress, following up on orders or prescriptions, and ensuring timely resolution of issues.
- Identify opportunities for process improvements to enhance the overall patient experience.

