About the job
Are you passionate about empowering others to achieve their goals?
Join Jobber as a Customer Success Representative and become a vital part of our Customer Success team!
At Jobber, we are dedicated to supporting small businesses in their quest for success. Our platform transforms the operations of local service providers—plumbers, painters, landscapers, and more—by simplifying quoting, scheduling, invoicing, and payment collection. In today's fast-paced environment, where technology is rapidly evolving, we empower our customers with the tools they need to thrive in delivering exceptional service.
Our commitment to transparency, inclusivity, collaboration, and innovation has earned us recognition from Great Place to Work and a spot on Canada’s Most Admired Corporate Cultures list. Jobber has been featured in the Globe and Mail’s Top Growing Companies and the Deloitte Canada Fast 50™. With an experienced executive team leading the charge since 2011, we are just beginning to unlock our full potential for our valued customers.
The Team:
In our Customer Success department, our values shine through. We pride ourselves on being humble, supportive, and genuinely invested in our customers' success. Our team is all about meaningful interactions, empowering our clients, and delivering exceptional customer service.
The Role:
As a Customer Success Representative, you will play a crucial role in Jobber’s mission. With a strong customer focus, you will engage with our extensive user base to deliver award-winning service. In a dynamic and fast-paced contact center environment, you will interact through live chat, phone, or email, guiding users through our latest features, assisting with functionality and custom workflows, troubleshooting issues, and gathering valuable feedback. Your efforts will directly influence the success of entrepreneurs who depend on Jobber to manage their businesses effectively.
Responsibilities:
- Provide excellent customer service through various communication channels.
- Assist users in navigating Jobber’s features and functionalities.
- Collaborate with the team to resolve customer inquiries and issues promptly.
- Gather and relay user feedback to improve our services.

