About the job
About Assembled
At Assembled, we believe that exceptional customer support is achieved through a harmonious blend of human agents and advanced AI technology. As the only unified platform capable of orchestrating both at scale, we empower companies like Canva, Etsy, and Robinhood to streamline their entire support operations—integrating in-house agents, BPOs, and AI into one cohesive system. With our innovative AI Agents resolving cases end-to-end, AI Copilot assisting agents, and AI-driven workforce management optimizing resources, Assembled enables teams to deliver quicker, higher-quality service while making intelligent staffing and automation decisions. Supported by $70M in funding from NEA, Emergence Capital, and Stripe, we are committed to building a platform that effectively marries AI and human collaboration.
The Role
As a Customer Success Manager for Strategic Accounts, you will engage closely with our top-tier customers, managing multiple executive-level stakeholders to advise on best practices and drive positive business outcomes across the Assembled Platform. Your goal will be to maximize the value our clients receive from Assembled by understanding their priorities, enhancing ROI, and uncovering new expansion opportunities.
You will play a pivotal role in shaping our post-sales customer journey, developing account expansion strategies, and serving as the Voice of the Customer in our product and engineering roadmap. At Assembled, we prioritize customer-led growth, making this role vital for our success.
This high-priority team within Assembled provides significant exposure to cross-functional leadership, including the CEO and co-founders, along with a substantial level of responsibility that will significantly enhance your career trajectory.

