About the job
Location: LATAM, remotely.
Salary base (annual): up to $48,000 on B2B + commission
Tidio is revolutionizing customer service through the seamless integration of AI and human expertise, empowering businesses to scale without sacrificing trust or personalized support. Our mission is to enhance the growth of entrepreneurs by streamlining customer service while ensuring it remains effective and helpful.
By joining Tidio, you will impact thousands of organizations and millions of users. We believe in fostering an environment where our clients can thrive and our team members can grow alongside them!
Some key highlights about Tidio:
Our platform is recognized as one of the leading AI-driven customer service solutions globally, with aspirations to become the top choice.
We are featured among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
We currently hold a remarkable rating of 4.7/5 on both Shopify and G2.
Our Machine Learning team was one of the pioneers globally to launch an AI customer service agent - Lyro!
Our widget garners 350 million unique views monthly, representing 4% of the global population.
Our team comprises over 150 talented individuals.
Curious about our work culture? Check out our #GrowWithTidio video
Join us as we expand our Customer Success team!
As a Customer Success Manager at Tidio, you will play a vital role within our collaborative international team. You will serve as a trusted advisor to our North American B2B clients, helping them maximize the value of Tidio and drive transformative results for their businesses. This role goes beyond mere account management; you will build enduring relationships, become a product expert, and guide clients towards meaningful success.
If you are dedicated to promoting adoption, proactive in problem-solving, and thrive in a dynamic SaaS setting, this is your moment to excel. At Tidio, we celebrate innovation, empathy, and every success, big or small. Join our team and help us create impactful success stories.

