About the job
Join PagerDuty (NYSE:PD), a frontrunner in Digital Operations Management. In a world that never sleeps, organizations of all sizes depend on PagerDuty to ensure a flawless digital experience for their customers every time. Our platform empowers teams to spot issues and opportunities in real time, uniting the right individuals to resolve problems swiftly and prevent future occurrences. Over 13,000 organizations, including 60 Fortune 100 companies, trust PagerDuty for their Digital Transformation, Cloud Migration, and DevOps Modernization journeys. Our esteemed clientele includes GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon, and many more. As we rapidly expand our platform for Digital Operations Management through AI, ML, and Automation, we are increasing our adoption across Development, IT, Customer Service, Security, and other teams.
As the Manager of Customer Success at PagerDuty, reporting to the Director of Enterprise Customer Success, you will lead a dedicated team of Customer Success Managers (CSMs) to enhance product adoption, boost retention rates, and drive measurable business outcomes. This hands-on leadership role requires a proven track record in building high-performing teams, fostering a customer-centric culture, and implementing effective customer success strategies.
Your team will act as Trusted Advisors to our customers, ensuring they achieve success with our platform. As a pivotal leader within the Customer Success organization, you will collaborate with customer stakeholders to design and execute success strategies, helping them realize business value and ROI from their investment in PagerDuty.

