About the job
At Braze, we pride ourselves on our exceptional team—approachable, kind, and deeply passionate about our work.
We aim to ignite this passion by establishing high standards, fostering teamwork, and promoting work-life balance as we navigate our rapid global growth, all while striving for greater equity and opportunities within and beyond our organization.
To excel in this environment, you must set ambitious goals for yourself and those around you. There’s always an opportunity to contribute: embracing autonomy, being accountable, and welcoming diverse perspectives are vital to our ongoing success.
Our insatiable curiosity and eagerness to share various passions enrich our culture and create a unique vibrancy.
If you are motivated to tackle exciting challenges and are proactive in adapting to change, you will have the chance to make a significant impact here, backed by a talented and dedicated team. If Braze resonates with you, we look forward to meeting you.
WHAT YOU'LL DO
As a Customer Success Manager within our Enterprise team, you will manage relationships with some of the world’s most prominent and recognizable brands.
Key Responsibilities:
- Lead client renewals, retention efforts, and ensure net retention targets for your customer accounts.
- Act as the primary point of contact and trusted advisor for your customers at Braze.
- Collaborate with Account Executives to deliver an outstanding customer experience and ensure alignment with commercial objectives.
- Encourage feature adoption by creating a collaborative Success Plan with your customers, offering strategic guidance, enablement, and daily support to help them achieve their goals using Braze.
- Foster customer advocacy by building robust relationships and creating shared value for both your customers and Braze.
- Proactively evaluate customer product usage to identify opportunities and potential risks to account health.
- Maintain regular communication with your customers through ad-hoc interactions, scheduled check-ins, events, and Executive Business Reviews.
- Advocate for your customers by gathering and synthesizing product feedback to inform product development.
- Provide ongoing education to customers to maximize product utilization, identifying new or underused Braze features that may offer value and present upsell opportunities.
- In addition to being a dedicated resource for strategy, product training inquiries, and non-technical support, you will collaborate with other Braze teams.

