About the job
At Webflow, we are pioneering the development of the world’s foremost AI-native Digital Experience Platform. This journey requires determination and speed, as we strive to deliver exceptional quality without compromise. Our mission is to empower individuals with development superpowers, enabling everyone from budding entrepreneurs to large enterprises to effortlessly design, launch, and optimize their web presence. We envision a future where the web is more open, creative, and equitable, and we invite you to help us shape it.
As part of our Customer Success team, you will engage with Webflow’s most influential Enterprise clients, ensuring they launch successfully, adapt swiftly, and extract maximum value from our platform. We accompany customers from their initial onboarding through to renewal, providing strategic guidance, removing obstacles, and connecting them with the right resources within Webflow.
In your role as the primary partner for our strategic accounts, you will be crucial to their long-term success—and to Webflow’s growth. By fostering adoption, identifying new use cases, and advocating for impactful results, you will play a pivotal role in enhancing growth, retention, and the overall health of our Enterprise business.
We are seeking a confident Customer Success Manager who will serve as a trusted advisor—someone who can see the bigger picture, unite cross-functional teams, and champion the ongoing success of our customers, ensuring they not only stay with us but thrive, thanks to the achievements we facilitate.

