About the job
About GreyNoise
GreyNoise Intelligence is an innovative security startup dedicated to empowering organizations with the knowledge needed to comprehend and counteract risks associated with Internet scanning and exploitation. We deliver real-time, verified intelligence on all entities scanning the Internet, shedding light on how these actors attempt to exploit vulnerabilities in assets linked to corporate networks. Our intelligence is highly esteemed, generated from a comprehensive global network of thousands of specialized sensors monitoring Internet activity. By leveraging advanced data science methodologies and artificial intelligence, we transform millions of observed events into actionable insights for our clients.
The GreyNoise Global Observation Grid meticulously observes and analyzes unique threat data at an unprecedented scale, providing the most actionable threat intelligence against perimeter threats, ensuring that no attack can be executed successfully more than once.
All US-based positions are fully remote within the US, with optional office attendance at our DC area headquarters, unless otherwise specified. Applicants must possess US work authorization.
Details regarding international position locations can be found in the specific job description.
The Role
The GreyNoise Customer Success Manager (CSM) will play a pivotal role within the GreyNoise Customer Experience (CX) team, committed to delivering an unparalleled experience to our customers. This customer-focused role is designed to ensure the success of our clients with GreyNoise is virtually assured. As the primary point of contact for customers, the CSM will facilitate all customer needs in collaboration with the broader GreyNoise organization. Responsibilities include customer retention and guaranteeing ongoing success with all GreyNoise services.
This position primarily supports our EMEA team, and we are seeking candidates based in the UK or Spain (if in Spain, proficiency in both Spanish and English is required).
What You Will Do
- Engage regularly with GreyNoise customers, including but not limited to:
- Establishing relationships with Primary Contacts (PC) at customer organizations within your portfolio.
- Collaborating with PCs to define success criteria and monitor progress.
- Conducting quarterly check-in calls with portfolio customers to review status, product usage, discuss additional use cases, and preview the upcoming GreyNoise roadmap.
- Responding to customer inquiries via email or directing them to the appropriate resources.

