About the job
About DeleteMe:
DeleteMe is at the forefront of proactive privacy protection, aiding security teams in minimizing their human attack surface by continually monitoring and eliminating exposed personal data (PII) from the open web. This crucial data is often exploited by threat actors to execute social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud.
As a rapidly expanding global SaaS enterprise, DeleteMe caters to both individual consumers and corporate clients. With over 100 million successful opt-out removals, we help our clients mitigate risks associated with identity theft, spam, doxxing, and various other cybersecurity threats. Our offerings include detailed privacy reports, continuous monitoring, and expert support for sustained protection.
DeleteMe provides a scalable, managed defense layer for organizations' most vulnerable asset: their people. This is why 30% of the Fortune 100, leading technology companies, major banks, federal agencies, and U.S. states trust DeleteMe to safeguard their workforce.
We are led by a committed and experienced team, driven by a compelling mission to empower consumers with privacy.
Job Summary
The Customer Success Manager will oversee and mentor a dedicated team of Customer Success Managers (CSMs) aimed at enhancing product adoption, customer retention, and growth for our most esteemed clients. This role demands a combination of leadership, strategic insight, and hands-on expertise in Customer Success. The successful candidate will be a staunch advocate for customers, possess exemplary communication skills, and demonstrate a history of managing high-performing teams in a dynamic environment.
Responsibilities
Team Leadership and Development:
- Lead and mentor a team of CSMs, cultivating a culture of high performance, collaboration, and ongoing improvement.
- Conduct regular one-on-ones, performance evaluations, and career development planning.
- Create and implement onboarding and continuous training programs for the team.
Customer Strategy:
- Define and enhance the Customer Success strategy, encompassing customer segmentation, engagement models, and success metrics.
- Analyze customer health data to pinpoint risks and opportunities, and craft proactive intervention strategies.