About the job

About Bureau
Bureau is a cutting-edge risk decisioning platform that tackles Compliance, Fraud, and Transaction risks. Our platform serves as a centralized decision-making engine, leveraging an extensive identity knowledge graph containing over 1 billion identities. Trusted by more than 150 Banks, fintechs, retailers, and digital platforms, Bureau empowers organizations to verify identities swiftly and combat fraud effectively on a global scale.
With over $50M raised from esteemed Silicon Valley and global investors, including Sorenson Capital and PayPal Ventures, Bureau is poised for rapid growth, expanding its reach from the Asia-Pacific region to the Americas, Europe, and beyond.
Why Join Bureau?
At Bureau, we are committed to building the infrastructure that secures digital identities and transactions for billions worldwide. Our mission is ambitious, our challenges are intricate, and the impact we create is significant.
We seek individuals ready to embrace substantial responsibility—those who thrive in fast-paced environments, are adept at building systems from the ground up, and are passionate about translating strategy into actionable results. If you are looking for predictability or a narrow focus, this may not be the right fit. However, if you're eager to influence the operations of a rapidly scaling global company, we invite you to learn more.
Role Overview - Customer Success Manager
We are in search of a dedicated Customer Success Manager to cultivate and enhance relationships with our strategic customers. This role is centered on fostering product adoption, delivering tangible value, and securing long-term partnerships.
In this position, you will collaborate closely with clients in the fintech, lending, banking, and digital platform sectors to optimize their outcomes through our fraud and risk management solutions.
Key Responsibilities
1. Manage Customer Relationships
Act as the primary liaison for assigned accounts
Develop robust relationships with product and business stakeholders
Conduct regular check-ins, performance reviews, and discussions
Proactively assess risks and opportunities within accounts
2. Foster Adoption & Value
Facilitate seamless onboarding and implementation processes
Ensure customers are fully leveraging relevant features
Assist customers in aligning our solutions with their business objectives

