About the job
TL;DR - We are seeking a dynamic and driven Founding Customer Success Manager to lead Lovable users from initial engagement to complete product adoption. Your role will involve fostering trusted relationships, accelerating customer deployment, and transforming every account into a success narrative.
Why Join Lovable?
Lovable empowers individuals and teams to effortlessly create software using any programming language. From aspiring entrepreneurs to major corporations, millions leverage Lovable to convert raw concepts into tangible products swiftly. We are pioneering a substantial evolution in software development, presenting you with an exceptional opportunity to redefine the digital landscape. Over 2 million users across more than 200 countries utilize Lovable to establish businesses, streamline operations, and manifest their visions. And we are just at the beginning of our journey.
Located in Stockholm, we are a compact yet exceptionally talented team committed to building a transformative company. We prioritize extreme ownership, rapid execution, and collaborative humility. We welcome individuals who are passionate, quick to deliver, and eager to leave a mark on the world.
What We Are Looking For
Proven experience in Customer Success, account management, or solution consulting within the SaaS or AI sectors.
Demonstrated success in driving user adoption, renewals, and expansion across mid-market, enterprise, and strategic accounts.
Exceptional communication skills, balancing empathy, business insight, and technical curiosity.
Capability to articulate technical features into clear business results.
Expertise in managing onboarding processes, quarterly business reviews (QBRs), and success strategies with diverse stakeholders.
Adept at collaborating with Product, Sales, and Engineering teams to advocate for the customer perspective.
Comfortable navigating ambiguity and embracing iterations in a fast-paced, high-growth environment.
Bonus: Experience in supporting developer tools or AI-native products is highly valued.
Your Responsibilities
Oversee post-sale success initiatives: onboarding, adoption, renewals, and expansion for key accounts.
Develop and implement success plans that align with customer objectives and product features.
Drive user adoption and value realization through proactive engagement, QBRs, and enablement sessions to ensure long-term success.
Collaborate with Product and Engineering teams to gather feedback and influence roadmap priorities.
Partner with Field Development Engineers (FDEs) to address complex client needs swiftly.

