About the job
About Glimpse
At Glimpse, we empower top-tier consumer brands to optimize their retail cash flow through the development of AI agents that automate essential financial workflows, including revenue recovery, accounting reconciliation, and trade spend management. Our clientele includes over 200 esteemed brands in the food, beverage, health, and beauty sectors, such as IQ Bar, Sauz, Bero, and many more.
About the Role
We are on the lookout for a dynamic Customer Success Manager who will serve as a strategic ally to some of the most progressive and rapidly expanding retail brands. Your main responsibility will be to gain an in-depth understanding of each customer's challenges and expectations for value, while effectively managing the Glimpse team and product to deliver significant outcomes. Building robust relationships with stakeholders will be crucial for ensuring long-term retention and growth.
This position is highly cross-functional, bridging product, operations, and engineering. You will need to exhibit exceptional communication skills as you collaborate with some of the fastest-growing brands in retail, helping them achieve meaningful ROI through AI solutions.
Key Responsibilities
Thoroughly comprehend each customer’s objectives, workflows, and criteria for success to provide impactful value and promote long-term retention.
Oversee renewals for a portfolio of accounts, which includes managing forecasting, renewal strategies, stakeholder mapping, and commercial discussions.
Quantify and convey impact: leverage data and systems thinking to develop ROI narratives for operational users and executive sponsors.
Explore and implement expansion opportunities by identifying new workflows, teams, and products that enhance value and foster account growth.
Guide customers through onboarding and early lifecycle stages to ensure seamless implementations and quick time-to-value.
Act as a thought partner: counsel customers on best practices, connect them with appropriate resources, and assist them in operationalizing Glimpse.
Deliver rapid support, addressing both reactive issues/questions and proactive measures such as risk detection and best practice enablement.
Translate customer feedback into actionable insights for Product and Go-To-Market teams to refine the roadmap, onboarding, and messaging.
Desired Qualifications
Essential Skills
Minimum of 3 years of experience in a customer-facing role within a software startup environment (Account Management, Customer Success, Implementation, Solutions, or similar).
Proficient in data analysis and systems thinking.
Exceptional written and verbal communication skills.
Strong project management and organizational skills.
Ability to work collaboratively in a fast-paced, team-oriented environment.

