About the job
Are you ready for change? At Change, we are committed to delivering exceptional customer service, and we are currently seeking an enthusiastic and experienced Team Leader for our Customer Service department. You will be instrumental in developing and optimizing our newest customer service team. In addition to team building, you will take on a coaching role and work closely with your team to tackle challenges aimed at driving change and improvement.
Your Responsibilities:
Coaching and Developing Your Team: As the Team Leader, you will oversee a team of over 25 employees. You will inspire them to achieve their best and create an environment that fosters their growth.
Results-Driven Approach: You will ensure that everyone understands the goals and the strategies to achieve them. By providing clear insights and targeted actions, you will maintain performance levels and continuously enhance the team's capabilities.
Process Improvement: At Change, we strive for smarter, faster, and better service delivery. You will lead the identification of improvement opportunities, implement innovations, and ensure we remain dynamic and forward-thinking.
We are looking for a team player who takes responsibility and thrives on developing both people and processes. Ready to make an impact in a young and dynamic team? Apply now!
Your Work Environment:
You will be working for Change at the Eneco World location. Change is the specialist in Customer Experience, and our colleagues are dedicated to providing the best customer contact and service. You will join a rapidly growing organization that is continuously seeking improvements. The atmosphere is informal, and the team consists of many young professionals. You will have significant responsibility and the freedom to shape this project as you see fit.
Our Core Values:
As a Team Leader, you embody and promote the following core values through visible example:
Honesty – Demonstrates transparency in communication with team members and customers; openly discusses mistakes and acts consistently.
Movement – Initiates improvements, experiments with new methods, and encourages personal development.