About the job
Join Our Dynamic Customer Service Team in Utrecht!
Start Date: April 27, 2026
Ready for a New Challenge?
Are you looking to be part of a close-knit team in a beautiful, accessible location in Utrecht with ample opportunities for growth? Look no further! We are seeking enthusiastic Customer Service Specialists to join our exciting hollandsnieuwe project at our call center.
Your Role as a Customer Service Specialist:
As a Customer Service Specialist, you will be the first point of contact for private customers of hollandsnieuwe. You will answer questions regarding phone subscriptions primarily via phone. After three months of excellent performance, you will have the chance to expand your role to include chat support, adding variety to your daily tasks! Once you master the necessary knowledge and systems, you will also be able to respond to customer inquiries via email and social media, making your work even more enjoyable and diverse. You will handle inquiries related to payments, invoices, subscription changes, disruptions, and technical support while assisting customers in discovering additional services tailored to their needs. With your friendliness, efficiency, and professionalism, you will ensure every customer leaves with a smile.
But that's not all: We will train you to become a communication expert in the broadest sense. You will develop skills that extend beyond traditional customer service—think of truly empathetic communication, solution-oriented thinking, digital conversation techniques, and customer-centric advising. This knowledge will be invaluable throughout your career.
What We Offer:
Competitive salary of €15.74.
Flexible contract options: Choose from 16-24, 24-32, or 32-40 hours per week.
Dynamic working hours: Phone support: Mon-Fri, 09:00 - 18:00. Chat services: Mon-Fri, 09:00 - 21:00.
Free SIM subscription: Enjoy complimentary calls, texts, and internet.
Paid training for 10 days (Mon-Fri) starting on April 27!
Travel expense reimbursement: For distances between 7.5 and 30 km.
A friendly work atmosphere: Monthly social gatherings and fun team activities.
Referral bonus: Earn €200 for referring a new hire.

