About the job
Position: Customer Service Representative
Duration: 6-Month Contract with Potential for Hire
Compensation: $13.62 per hour
Location: Mason, OH 45040
Working Hours: 10:00 AM - 6:30 PM, Monday - Friday (training and work schedule)
Qualified candidates will be invited to a group interview on August 29, targeting a start date of September 11.
GENERAL FUNCTION:
Deliver outstanding customer service and support to EyeMed Members, Providers (DONLs and panel participants), and Store Divisions (Lenscrafters, Pearle, etc.).
KEY RESPONSIBILITIES:
- Provide member service support over the phone in a prompt, consistent, and courteous manner to EyeMed members and providers.
- Assist EyeMed members by addressing benefit inquiries, eligibility, web registration, authorizations, provider location questions, and claims details.
- Engage with providers to verify member eligibility and authorize services.
- Review claims details, investigate payment issues, and examine provider network specifics.
- Utilize system tools to escalate issues among various functional areas within EyeMed.
- Achieve Customer Care Center productivity and quality objectives.
COMMUNICATIONS:
- INTERNAL - Collaborate with Call Center associates and other EyeMed functional areas.
- EXTERNAL - Interact with Members and Providers.
SKILLS & QUALIFICATIONS:
- Exceptional verbal and written communication abilities.
- Strong telephone communication skills.
- Proficient active listening and comprehension skills.
- Ability to empathize with callers' situations.
- Commitment to delivering exceptional customer service.
- Resourceful in problem resolution.
- Effective time management and multitasking capabilities.

