About the job
Location: Warrendale, PA 15219
Contract Duration: 6+ months
Compensation: $13.95 per hour (W2)
Job Responsibilities:
- Deliver prompt and efficient Payroll Issue Resolution services for Kraft Heinz.
- Handle incoming customer inquiries via telephone and written communication.
- Assist in training colleagues and enhancing process knowledge across teams.
- Availability to work between 8 AM and 7 PM Central Time is required.
Required Skills and Competencies:
- Demonstrated experience in Tier 1 customer support is essential.
- Fluency in English is mandatory.
- Strong deductive reasoning, analytical, and problem-solving capabilities.
- Exceptional written and verbal communication skills, with the ability to clearly present complex credit issues to management.
- A client-focused mindset with a commitment to providing top-tier customer service.
- Proactive in identifying opportunities for process improvements.
- Ability to communicate effectively at all organizational levels.
- High standards of trust, integrity, honesty, and confidentiality must be maintained.
- Capable of managing workload independently.
Technical Proficiencies:
- Proficient in computer use with a strong command of the Microsoft Office Suite (Word, Excel, PowerPoint), especially advanced Excel skills.
- Aptitude for quickly learning new software applications and systems.
Work Experience Requirements:
- High School diploma or GED is mandatory.
- A minimum of 1 year of customer service experience is required, preferably in a helpdesk environment.
- Experience in troubleshooting processing issues is highly valued.

