About the job
As a Customer Service Representative (CSR) at Domino's, you will play a vital role in ensuring customer satisfaction. Ideal candidates possess a cheerful demeanor, an energetic and clear voice, and a strong commitment to providing excellent customer service. Throughout your shift, you will interact with customers, addressing various inquiries and resolving any related issues. Familiarity with our product offerings, services, prices, and essential information is crucial to effectively assist our customers.
In this role, you may be required to work outdoors and navigate various temperatures. The environment can be noisy, with moving mechanical parts and potential exposure to fumes or dust. This position is physically demanding, requiring repetitive hand movements, prolonged standing, and the ability to bend, twist, reach overhead, and kneel.
Key responsibilities include:
- Engaging potential customers by answering inquiries about products and services and participating in promotional activities.
- Establishing and maintaining customer accounts through accurate record-keeping.
- Preparing and packaging food items for delivery.
- Processing payments and distributing orders to customers.
- Resolving product or service challenges by diagnosing issues, selecting the best solutions, and ensuring customer satisfaction through follow-ups.
- Maintaining financial accuracy by processing customer adjustments.
- Collaborating with team members to achieve shared objectives.