About the job
Join Our Team as a Customer Service Executive!
Salary: £25,000
Location: Bellshill, Glasgow
Key Benefits:
- Generous Holidays: Enjoy a total of 24 days of annual leave, in addition to bank holidays, and a special day off for your birthday.
- Community Engagement: Participate in our paid volunteering days to support meaningful causes.
- Referral Bonuses: Take advantage of our Refer a Friend scheme and earn rewards for bringing talented individuals to our team.
- Social Activities: Join us for regular social events to foster connections with your colleagues in a fun and relaxed atmosphere.
About Us:
Founded in 2003, Focus Group has rapidly become one of the UK’s leading tech providers, empowering more than 30,000 businesses across the nation. With a workforce exceeding 1,000 employees and a valuation of $1 billion, we are a vibrant force in the industry.
Role Overview:
We are looking for a dynamic individual to join our Customer Service team. If you have prior experience in a contact centre and excel in fast-paced, high-pressure settings, we want to hear from you! You will handle a variety of customer inquiries, including complex issues and complaints, particularly related to billing and invoicing. Resilience, exceptional communication, and problem-solving skills are key attributes for this role. If you thrive on managing busy workloads and have a passion for delivering outstanding service, this opportunity is for you!
Key Responsibilities:
- Handle incoming calls and email inquiries from customers.
- Identify, investigate, and resolve customer queries, complaints, or general inquiries.
- Engage with customers transitioning to other providers with the goal of maintaining services.
- Meet established targets to ensure the highest quality of customer experience.
- Document and track customer interactions using the Focus Group CRM system.
- Adhere to industry and company guidelines relevant to customer contracts with Focus Group.
Qualifications:
- Demonstrated experience in providing high-quality customer care and service.
- Excellent telephone and written communication skills, including numerical proficiency.
- Adept at problem-solving and managing multiple tasks simultaneously.
- Organized, motivated, and capable of working independently as well as part of a team.
- Proficient in PC skills, including email, word processing, and CRM software.
If you don't meet every single requirement, don’t worry—your enthusiasm and potential are what matter most to us! If you're eager to drive business growth and reshape how companies leverage technology, we are excited to connect with you.
At Focus Group, we value diversity and promote a culture where everyone can succeed. If you need assistance with the application process or require any reasonable adjustments, please reach out to us directly.