About the job
Join Carvana, the fastest-growing used automotive retailer in U.S. history, as a Customer Service Delivery Advocate! We're seeking passionate individuals with a minimum of 2 years of customer-facing experience to enhance the car-buying journey for our customers.
As a Customer Advocate, you'll be at the forefront of delivering joy to our customers, whether it's through personalized service or community engagement. Are you ready to embrace the 'Hauler-Life' and make a significant impact?
Shift Requirements: This position requires availability from 7 AM to 9 PM, covering various shifts including 7 AM - 5 PM, 9 AM - 7 PM, or 11 AM - 9 PM. Flexibility is essential as team members will work 7 days a week with rotating days off.
Unlock Your Earning Potential!
We offer a competitive starting hourly wage of $17, with pathways for growth based on performance. Your earnings can increase significantly within a short timeframe:
- Pay Range: $17 - $19 per hour
- Starting Pay: $17/hr
- At 3 Months: $17.50/hr
- At 6 Months: $18/hr
In your first year, you can progress from $17/hr to $19/hr through our performance-driven Careers Not Jobs program, featuring four merit opportunities each year, with potential for additional $0.50 pay increases every 90 days.
Moreover, our Market Operations may provide further performance-based incentive programs that enhance your earning potential.
Benefits + Perks:
- Competitive, performance-based compensation plus a 401(k) plan with Carvana matching contributions and opportunities for overtime during peak seasons.
- Fast-track advancement opportunities with quicker pay increases for top performers.
- 100% company-paid health care premiums along with dental and vision benefits, plus a wellness program supporting mental, physical, and financial health.
- Generous paid time off starting at 13 days in the first year, increasing to 20 days thereafter.

