About the job
Join Carvana as a Customer Service Delivery Advocate and embark on an exciting career path with the fastest-growing used automotive retailer in U.S. history! We seek passionate individuals with a minimum of 2 years of customer-facing experience to help redefine the car-buying experience.
As a Customer Advocate, you'll play a vital role in delivering joy to our customers, whether it’s at their driveway or within the local community. Are you ready to embrace the 'Hauler-Life'?
Shift Requirements: This position requires availability from 7 AM to 5 PM, 9 AM to 7 PM, or 11 AM to 9 PM, with team members expected to work 7 days a week, with rotating days off.
Unlock Your Earning Potential!
We offer a competitive starting hourly wage of $17, with the potential for significant growth based on performance. You can elevate your earnings quickly:
- Pay Range: $17 - $19 hourly
- Starting Pay: $17/hr
- At 3 Months: $17.50/hr
- At 6 Months: $18/hr
Your first year could see you progress from $17/hr to $19/hr through our performance-based Careers Not Jobs program, featuring four merit opportunities annually, with eligible team members receiving a $0.50 pay increase every 90 days.
Additionally, our Market Operations may offer unique performance-based incentive programs tailored to your location, unlocking even greater earning potential.
Benefits + Perks:
At Carvana, we are committed to investing in our team members’ success, which in turn drives our growth. Here’s how we support you:
- Competitive, Performance-Based Compensation PLUS 401(k) with company match, with opportunities for overtime during peak periods.
- Fast Track Advancement Opportunities: Outstanding performers can achieve higher pay rates sooner based on their performance.
- Health & Wellness: 100% Company Paid Healthcare Premiums along with Dental + Vision benefits. Our wellness program supports your mental, physical, and financial well-being. We even have a pet care savings program to keep your furry family members healthy!
- Time Off & Work-Life Balance: Generous paid time off starting at 13 days in the first year, increasing to 20 days thereafter.

