About the job
Join Carvana as a Customer Service Delivery Advocate! We are on the hunt for passionate individuals with a minimum of 2 years of experience in customer-facing roles who are eager to build a rewarding career with us, the fastest-growing used automotive retailer in U.S. history and one of the top four companies to reach the Fortune 500!
In this role, you will be at the forefront of transforming the car-buying experience, delivering joy to our customers right at their driveways and engaging with the local community. Are you ready to embrace the 'Hauler-Life'?
Shift Requirements: This role requires flexibility, with shifts available from 7 AM to 5 PM, 9 AM to 7 PM, or 11 AM to 9 PM. Availability to work 7 days a week is essential, and days off will rotate between weekdays and weekends.
Location: This position is based out of our Akron, NY Inspection Center - Zip Code 14011.
Unlock Your Earning Potential!
Start with a competitive hourly rate of $20, with ample opportunities for growth based on performance. You can elevate your earnings quickly:
- Pay Range: $20-$22 hourly
- Starting Pay: $20/hr
- At 3 Months: $20.50/hr
- At 6 Months: $21/hr
In your first year, you can progress from $20/hr to $22/hr through our performance-driven Careers Not Jobs program, which offers four merit opportunities annually. Eligible team members can receive an additional $0.50 increase in their pay every 90 days.
And that's not all! Market Operations may provide additional performance-based incentive programs specific to your location, potentially unlocking even greater earnings.
Benefits & Perks:
At Carvana, we invest in our team members' success because when you thrive, we thrive. Here's how we support you:
- Compensation: Competitive, performance-based pay PLUS a 401(k) with Carvana match and opportunities for overtime during peak seasons.
- Fast Track Advancement: Exceptional performers achieve higher pay rates sooner based on their contributions. Your hard work will be recognized!
- Health & Wellness: Enjoy 100% company-paid healthcare premiums, including dental and vision benefits. Our wellness program supports your mental, physical, and financial health. Plus, take advantage of our pet care savings program to keep your furry friends healthy and happy.

