About the job
Carvana is on the lookout for dedicated Customer Service Delivery Advocates who possess a minimum of 2 years of customer-facing experience to embark on an exciting career with us. As the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to enter the Fortune 500, Carvana is redefining the car-buying experience.
Our Customer Advocates play a pivotal role in bringing joy to our customers, whether it's through seamless deliveries at their homes or engaging with the local community. Are you ready to embrace the 'Hauler-Life' and make a difference?
Shift Requirements: This role requires flexibility as the working hours range from 7 AM to 5 PM, 9 AM to 7 PM, or 11 AM to 9 PM. Team members must be available to work 7 days a week, with days off rotating between weekdays and weekends.
Unlock Your Earning Potential!
We offer a competitive starting hourly rate of $17 per hour, with substantial growth opportunities based on performance. You can enhance your earnings in a short period:
- Pay Range: $17 - $19 per hour
- Starting Pay: $17/hour
- After 3 Months: $17.50/hour
- After 6 Months: $18/hour
In your first year, you can advance from $17/hour to $19/hour through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. Eligible team members can receive an additional $0.50 increase in their pay every 90 days as part of this program.
Additionally, Market Operations may provide other performance-based incentive programs specific to your location, potentially unlocking even greater earnings.
Benefits and Perks:
We are committed to investing in our team members’ growth because when you grow, we grow. Here’s how we invest in you:
- Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match and potential for overtime during busy seasons.
- Fast Track Advancement Opportunities: Exceptional performers can achieve higher pay rates sooner based on performance. Your hard work will be recognized.
- Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental and Vision benefits. Our wellness program supports mental, physical, and financial health. We also offer a pet care savings program to help keep your furry family members healthy and happy.
- Time Off & Work-Life Balance: Generous paid time off (13 days during the first year, increasing to 20 days thereafter).

