About the job
Join our team as a Customer Service Delivery Advocate at Carvana, the leading used automotive retailer in the U.S., and be a part of our mission to transform the car-buying experience. We seek passionate individuals with a minimum of 2 years of customer-facing experience to help us deliver exceptional service and happiness to our customers.
As a Customer Advocate, you will play a crucial role in reintroducing joy to the car buying process, whether it's by engaging with customers at their homes or participating in local community events. Are you ready to embrace the ‘Hauler-Life’ with us?
Shift Requirements: Our shifts are flexible, available between the hours of 7 AM - 5 PM, 9 AM - 7 PM, or 11 AM - 9 PM. We require team members to be available to work all seven days of the week, with days off rotating between weekdays and weekends.
Unlock Your Earning Potential!
We offer a competitive starting hourly rate of $19, with opportunities for significant growth based on performance. Here’s a breakdown of the pay structure:
- Pay Range: $19 - $22.50 hourly
- Starting Pay: $19/hr
- At 1 Month: $20/hr (for team members in good standing)
- At 3 Months: $21/hr (as part of our Careers Not Jobs merit program)
- At 6 Months: $21.50/hr
- At 9 Months: $22/hr
In your first three months, you will progress from $19/hr to $21/hr. After this initial period, you are eligible for a $0.50 merit increase every 90 days through our Careers Not Jobs program, contingent on your performance.
Additionally, Market Operations may provide other performance-based incentive programs tailored to your location, offering even greater earning potential.
Benefits + Perks: We commit to investing in our team members’ success because when you grow, we grow. Here’s how we invest in you:
- Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, with opportunities for overtime during busy seasons.
- Fast Track Advancement Opportunities: Outstanding performers can achieve higher pay rates sooner.
- Health & Wellness: 100% Company Paid Healthcare Premiums, along with Dental and Vision benefits. Our wellness program promotes mental, physical, and financial health, including a pet care savings program to keep your furry friends happy and healthy.

