About the job
Join Our Team as a Customer Service Advisor!
Location: Gainsborough – Office Based
Hours: Monday to Friday, 8:30 AM to 5 PM (Monday to Thursday) and 8:30 AM to 4 PM (Friday), totaling 36.5 hours per week with 1 hour of unpaid lunch.
Starting Salary: £23,914 (with annual increases and development opportunities)
At Marley, a subsidiary of Marshalls plc, we are not only leaders in the industry but also pioneers of innovation, continuously advancing our technology while investing in the growth of our team. As the UK’s premier manufacturer of hard landscaping, building, and roofing products, our legacy and reputation are stronger than ever!
We are excited to offer a full-time opportunity for a Customer Service Advisor to become an integral part of our dedicated team at our Gainsborough site.
Your Role:
- Fostering strong customer relationships and ensuring exceptional satisfaction.
- Managing your customer caseload while collaborating with our sales team to deliver seamless service.
- Efficiently resolving customer queries via email and telephone, ensuring a positive experience at every interaction.
- Proactively identifying solutions and anticipating customer needs.
- Championing innovative ideas and driving continuous service improvement.
What We’re Looking For:
- Outstanding telephone etiquette and prior experience in customer service.
- Strong verbal and written communication abilities.
- A genuine passion for providing top-notch customer experiences.
- Proficient IT skills (experience with Microsoft Office suite; SAP experience is a plus).
- Capability to build strong relationships with both internal and external customers.
- Excellent workload management and prioritization skills.
- A strong commitment to delivering exceptional customer service.
Benefits You’ll Enjoy:
- 26 days of holiday plus bank holidays.
- Complimentary onsite parking.
- Company pension contribution up to 15%.
- Opportunities for personal and professional development.
- Cycle-to-work scheme.
- Employee discount program.
- Refer-a-friend scheme.
- Employee Assistance program for financial, physical, and mental wellbeing support.
- Share scheme.
- Healthcare cash plan.
About Marley and Marshalls:
Our operations are divided into three distinct divisions: Marshalls Landscape Products, Marshalls Building Products, and Marley Roofing Products. At Marley Roofing Products, we are recognized as leaders in the manufacture and supply of pitched roofing systems, including clay and concrete tiles, timber battens, roof-integrated solar solutions, and various roofing accessories. While we operate within divisions, we work cohesively as one Marshalls team. To learn more about us, please visit our website.

