About the job
Location: Remote: California
Work Status: This role is primarily remote, requiring you to operate from your home office. You will need to use your personal phone and internet services for telecommuting, with reimbursement provided according to Race's current flex agreement. Occasional travel to other Race offices or off-site locations may be necessary.
Compensation: $22 to $25 USD per hour
Benefits:
- 100% Company-Paid Medical and Dental Benefits
- Free Fiber Internet Service
Who We Are:
At Race Communications, we are more than just a fiber internet provider; we are dedicated to connecting California communities since 1994. We believe in building strong relationships as much as providing high-speed internet. Our innovative technology is complemented by a people-first approach, ensuring every interaction feels personal. Our team operates like a family—supportive, collaborative, and committed to making a positive impact. By joining Race, you are not just taking a job; you are becoming part of a team that values integrity, celebrates collective achievements, and believes that meaningful work is done when exceptional people connect with a great purpose.
Position Summary:
The Retention Specialist is a collaborative team member who exemplifies integrity. The ideal candidate will align with our goals and KPIs while delivering outstanding support to our customers. This individual will craft and execute strategies to boost customer retention, nurture long-term relationships through proactive engagement, tailored solutions, and remarkable service delivery.

