About the job
Relay is at the forefront of revolutionizing the physical economy through our Intelligent System of Action. In a world where the digital transformation has often overlooked deskless workers, we are bridging that divide by evolving traditional frontline operations into a data-driven, AI-enhanced environment. Our mission transcends merely selling radios; we are laying down the digital groundwork for the 80% of the global workforce that operates away from desks.
Joining Relay comes at a thrilling juncture, especially as we have recently earned the #175 spot on the Deloitte Technology Fast 500 and #920 on the Inc. 5000.
Why Choose Relay?
- A Proven Leader: Become part of a rapidly growing company that is trusted by over 10% of the Fortune 500 and numerous Fortune 100 companies.
- High Value and Impact: With 47% of our revenue derived from $100K+ ARR clients and a remarkable 135% Net Revenue Retention (NRR), you will contribute to a company that prioritizes value creation.
- Innovative Solutions: Our Relay platform generates a staggering 1 billion new data points weekly and boasts award-winning AI tools such as TeamTranslate™, which has experienced 500% YoY growth.
- Exceptional Leadership: Our already impressive leadership team has been enhanced to guide us toward achieving our next significant milestones.
- Vibrant Culture: Work from our amenity-rich campus in Raleigh, featuring a fitness center and sports courts, alongside 100% paid health insurance and a commitment to fostering the "Best Work In My Life" (BWIML) environment.
If you are passionate about technology, eager to make a significant impact, and excited to align your work with a larger mission in a company that is pioneering the future of frontline work, we invite you to explore opportunities with Relay!
This is a full-time, in-office role based in our Raleigh, NC headquarters, requiring 5 days per week in the company office (Monday - Friday).
As a Customer Operations Systems Manager at Relay, Inc., you will take the lead in implementing and optimizing strategic technology solutions tailored for our Customer Organization, which includes Customer Success and Customer Support. Reporting to the Senior Manager of Customer Operations Technology, you will execute the vision for our technology stack, enhancing system efficiency, automating workflows, and empowering our customer-facing teams. This role necessitates a combination of deep technical knowledge, outstanding problem-solving abilities, a collaborative approach, and a passion for utilizing technology, including artificial intelligence.

